1. How can I contact Customer Service? You may contact a live representative Monday-Friday by email firstname.lastname@example.org or phone 213.935.0580
2. What methods of payment are accepted? We accept PayPal, Visa, Master Card, American Express and bank wire
3. What are the shipping rates? Shipping rates and estimated delivery time varies depending on your location and will be confirmed upon request submission. Priority shipping is available for an additional fee.
4. What happens after I submit my payment? After you submit your payment, a sales representative will contact you to schedule delivery,
5. How long will it take to receive my manual? Lead time varies based on manufacturer and your location ranging from 1 to 8 business days. Estimated delivery time will be confirmed upon submission.
6. Can I get my manual emailed to me? Of course! Electronic versions of all manuals are available to save time and shipping costs.
7. Can I get a hard copy of my manual mailed to me? Select manufacturers manuals are available in a hard copy and all are available electronically to save time and shipping costs. Please reference the manufacturers page under the Buy Manuals tab to find out about the available formats.
8. How do I submit a request for more than one manual for a different model? If you are purchasing manuals for different models, please use the "Contact Us" request form and include the model(s), serial number and manual type you would like to purchase. A live representative will then contact you with a quick quote.
9. What if my crane manual isn't listed? If your manual is not listed under the Buy Manuals tab, please use the "Contact Us" request form and include the model(s), serial number and manual type you would like to purchase. A representative will then contact you with a quick quote.